Your privacy is important to us. As your local, independent internet and telephone provider, we take safeguarding your personal information seriously, especially data protected under federal law known as CPNI.
CPNI
Protecting Your Privacy: What CPNI Is and Why It Matters
What is CPNI?
CPNI stands for Customer Proprietary Network Information. This includes details about your account and services, such as:
Your service type and features
Billing information
Usage-related data
Contact and account verification details
Federal regulations require us to protect this information and ensure it’s only accessed by you or someone you’ve authorized.
How we help keep your information secure
One of the most important ways we protect your CPNI is by:
Keeping current contact information on file
Having a password in place to verify your identity
Outdated email addresses, phone numbers, or missing passwords make it harder to protect your account and could delay support when you need it most.
What we need from you
We’re asking all customers to take a moment to confirm or update:
Your email address
Your cell phone number
Your account password
Please call our office at 319-276-4458, and a member of our local team will be happy to help. It only takes a few minutes and helps us continue providing secure, reliable service.
Thank you for trusting us with your connection and your privacy.